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Merchandise List
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Our Shop
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Payment
Easy and safe payment with credit cards.
Our card settlement pages are secured with 128bit SSL. 
PayPal, another easy and safe payment method is also available.
Send money with International Postal Money Order.
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Shipment
Free Shipping !
EMS (Express Mail Service)
Fastest, Traceable & Guaranteed
Your item will be sent by EMS.
EMS's services feature (1)Fastest delivery. Same delivery time as other couriers such as FedEx orDHL.
(2)Guaranteed.
(3)Each package is given its own registered number so you can trace the package on the internet.
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Frequently Asked Questions |
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| Q. | Do you add any other charges ? |
| No. We do not add any other charges such as shipping fee or consumption
tax. The prices of our merchandise include such charges in advance. |
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| Q. | Is the insurance fee included in the price of merchandise ? |
| Yes. So, you do not need to pay any other charges at all. |
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| Q. | You accept returns. How long do I have to claim that to you ? |
| If you decide to return the item, please claim within 7 days of receiving the item. Please read the "Return Policy" for more details. |
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| Q. | Are all your items handwritten ? |
| Yes. We do not sell printed products. Our items are individual works of art. |
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| Q. | I would like to pay with PayPal for an item. Can you tell me how to do it ? |
| Please advise that effect to us through the contact form. We will inform you of the procedure. |
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| Q. | I have a hanging scroll whose details are unknown. Please check the hanging scroll and advise me the details. |
| We are an online shop for Japanese hanging scrolls. This website is not a "Question-and-Answer session". So, please kindly refrain from asking such questions. |
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| Q. | I would like to know the difference between Japanese scrolls and Chinese scrolls, thanks. |
| The answer to this question is the same as the above. This website is not a "Question-and-Answer session". We will not respond to this kind of questions. |
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| Q. | I would like to hold down the shipping cost as much as possible. Can I choose regular air mail as an option to reduce the price of my item ? |
| We do not recommend regular air mail because there is no guarantee with
it. Its delivery time is much longer than that of EMS even though their costs are not very different. And more, there is no registered number for a regular air mail so we can not trace the order at all. It means that we, JYULUCK-DO Corp., are not able to guarantee the amount even if you did not receive the order. |
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| Q. | Do you discount the prices of your items if I ask ? |
| No, we don't. Our prices are appropriate ones from the beginning. Sorry. |
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| Q. | May I send images of some scrolls that we have and are interested in selling? |
| Sorry, no thank you. We just sell items at retail. |
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| Q. | Do you accept other payment method except you show here ? |
| Feel free to suggest a payment method that you prefer. We will consider if your payment method is available or not. |
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| Q. | The dimensions of the merchandise are shown in centimeters. How can I know the measure in inches ? |
| Please divide each number by 2.54 if you would like to transform centimeters
into inches. For example, 100cm = 39.37inch. |
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| Q. | How will the settlement be shown in my bill from the credit card company ? |
| Our settlements by credit cards are transacted by the credit card transaction
company "ZERO". So, the company name for our deal will be printed "ZERO" on your monthly bill from your credit card company. Our company name of JYULUCK-DO Corp. will not appear on your bill. |
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| Q. | How is my credit card information secured ? |
| If you click the [Buy by Card] button when you are going to buy our items, another screen for the credit card settlement will appear. That screen is encrypted by 128bit SSL (Secure Socket Layer). So your information typed into the screen is already secured. When you click the [Submit] button in the settlement screen, your information will be sent to us as email. That email is also encrypted by 128bit SSL. Nobody can get your information. Please put your mind at ease. |
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| Q. | Do you get to know my credit card number or password ? |
| No, we don't. Your credit card information will be directly sent to the credit card company for confirmation. We, JYULUCK-DO Corp. never receive your credit card number or password. |
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| Q. | I am looking for a Japanese item other than a hanging scroll. Can you help me to find it ? |
| Sure. Let us help you. Please advise us of what you want by email. We will try to find that item for you. Then, we will send an estimate to you as soon as possible. |
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| Q. | Do you know of a supplier in Melbourne Australia of materials to make a japanese hanging scroll for my artwork dimensions are 140cm height x 34cm width. Plain silk or cotton with wooden black lacquer rods. |
| What a preposterous question ! First, our company is located in Japan. We have no way of finding a particular shop in a city of another country. Second, we are running this website to make profits, we are neither a free adviser nor yellow pages. |
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| Q. | I need your help. I have a beautiful set of dinnerware that is marked Kutani China, but I have not been able to research the pattern or find anything like it online. Would you be willing to share your knowledge with me? I can send you several pictures which will show you the design, the markings, and the pattern. I would really appreciate any information you might be able to give me. Thank you so much, and I will hope to hear from you. |
| We don't need such a request of yours. Here is a cyber shop for Japanese hanging scrolls. Nothing else. We are utterly incomprehensible to the mentality of the questioner that regards it as the name of the game to ask something specialist and lead us a hard chase for free. |
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